Course Overview

Our 'I.T. Helpdesk Technician' package has been carefully crafted to ensure that you have the four key components to qualify with official qualifications and to launch your I.T. career. At the end of this course, you will have extensive knowledge of: Hardware, Software, Networking & Security.
The ideal launch point for an I.T. career is to start off in an I.T. Support or I.T. Technician role. This is because it opens the doors to many career possibilities. Once you have worked in this type of role you will have the foundations to then develop, specialise and grow into: Cyber Security, Networking, Cloud Computing, Data or working your way up the I.T. Support ladder.
Working as an I.T. Support Agent or I.T. Technician you will be the first point of contact should employees or customers have issues with: forgotten passwords, viruses or email issues. If you consider yourself to be an excellent communicator, a problem solver and someone who enjoys dealing with technical issues then this is the career for you.

Why Us?

Price: Starting From £699

Study Time: 3 - 6 Months

Average Salary On Completion: £26,000

Exams Included: CompTIA A+ Exams (worth £340)

Interview Guarantee with our Training Programme or 100% of your course fees refunded


Courses Included

Our I.T. Helpdesk Technician training programme consists of 5 courses of study:

CompTIA IT Fundamentals

There are 6 key skills you will learn during your CompTIA I.T. Fundamentals studies:

  • I.T. Concepts & Terminology
  • Infrastructure
  • Applications &Software
  • Software Development
  • Database Fundamentals
  • Security
CompTIA A+

There are 9 key skills that you will learn during your CompTIA A+ studies:

  • Hardware
  • Operating Systems
  • Software Troubleshooting
  • Networking
  • Hardware & Networking Troubleshooting
  • Security
  • Mobile Services
  • Virtualisation & Cloud Computing
  • Operational Procedures 
CompTIA Network+

There are 5 key skills that you will learn during your CompTIA Network+ studies:

  • Networking Concepts
  • Infrastructure 
  • Network Operations
  • Network Security
  • Network Troubleshooting & Tools
CompTIA Security+

There are 5 key skills that you will learn during your CompTIA Security+ studies:

  • Attacks, Threats & Vulnerabilities 
  • Architecture & Design 
  • Implementation
  • Operations & Incident Response 
  • Governance, Risk & Compliance
Windows 10

There are 12 key skills that you will learn during your Windows 10 studies:

    • Introducing Windows 10
    • Installing Windows 10
    • Configuring Devices
    • Configuring Networking Connectivity 
    • Managing Storage, Data and Printers
    • Managing Apps
    • Managing Device Security
    • Maintaining Windows 10
    • Troubleshooting & Recovery
    • Deploying Windows 10 Enterprise Desktops
    • Managing User Profiles & User State Virtualisation 
    • Managing Desktop & Application Settings Using Group Policy


Support Every Step Of The Way

At New To I.T. we support and nurture you from start to finish. With all our training programmes we include:

Benefit from full course support from our team of designated I.T. Mentors. The team is on hand to support and coach you every step of the way from start to finish. No question is too simple or complicated!

Live Labs

Theoretical skills will only take you half of the way. Our Live Labs will provide you with the real-world practical experience and give you the opportunity to look and undertake the tasks of an I.T. professional.

CV Masterclass

You’ve done the hard part now it’s time to get your dream I.T. career. Upon completion you will be assigned a designated Career Coach who will re-master your CV to make sure you’re ready to tackle the I.T. job market.

Interview Guarantee
With each of our training programmes we provide an interview guarantee to help you start your I.T. career. We have partnerships with a host of global brands as well as small to medium sized businesses across the UK. 

Student Testimonials

I signed up for their Helpdesk Technician bundle. Great team. My mentor has been friendly and helpful. Super excited to be working my way toward a new future for myself and my family. Thanks guy’s!


| I.T. Helpdesk Technician Student

I was at a career crossroads. I knew I wanted to get into IT but never had the confidence to make the jump. The moment I spoke to the sales team I knew this was the right place for me, then once I was studying and interacting with their support team and my mentors I knew there was no way I could fail. I am now in a Service Desk job and I am going to be continuing my studies with the guys, they have given me everything and I am so happy


| Service Desk Analyst & Cyber Security Student

This course has far exceeded my expectations. The training is good and responses to my questions are quick and easy for me to understand


| I.T. Helpdesk Technician Student

I don’t understand why I was so nervous about signing up to start with this has been a no-brainer for me. My only regret is that I didn’t follow an it career before now I have wasted so much time not following my passion. I am now excited to develop a career where I can see real job progression


| Cyber Security Student

Cyber Security has been my career goal for the last few years but I wasn’t sure I had the skills to do it. From day one these guys coached and gave me that belief. Now I have the qualifications and skills needed and I’m in the industry with real career prospects. Thanks all!


Junior Cyber Security Analyst

The Steps For Success

Step One

First of all you will have an orientation call with your Mentor, who will provide you with a virtual tour of the training platform.


Step Two

Now it's time for you to begin your studies, we recommend that you start with the ‘CompTIA I.T. Fundamentals’ module before working your way through the remaining four modules.


Step Three

It's important for us to track and monitor your progress, after every module you will be given an assignment which will require you to explain how you would solve real-world I.T. problems.


Step Four

Theory will only take you half of the way, now it's time for your practical training with our Live Labs - this gives you the skills you need to be an I.T. professional.


Step Five

It's now time to sit your official CompTIA examination and get you the all important qualification to add to your CV.


Step Six

You've now finished your training, now benefit from career coaching sessions with our team of recruitment specialists and a full CV masterclass and interview tips.



Career Paths & Salary Projections


Frequently Asked Questions

We would recommend that you follow the CompTIA timeline and start with your CompTIA I.T. Fundamentals, then A+, followed by your Network+, Security+ and then finally the Microsoft Windows 10 module.

We would recommend that you complete your studies first as well as your Live Lab to give you the best chance of passing first time.

Yes, you can choose to upgrade your course or add on any desired modules, Live Labs or exams.

To qualify for the job offer guarantee you must have completed all the course material, in-house exams, Live Labs and passed the official qualification you have chosen with your training programme. If you are on a payment plan you must ensure that you have kept up to date with the payment schedule.
Once you have completed all the required learning New To I.T. has 6 months from that date to provide you with a job offer guarantee. This is subject to you not defaulting on any of the above, as well as working alongside our recruitment team, turning up to interviews on time, conducting yourself in a professional manner and accepting reasonable job offers. If no job offer guarantee is provided then we will refund 100% of your money minus the cost of the examinations and Live Labs.